Terms and Conditions

Last Updated: 10/03/2025

1. Acceptance of Terms

By accessing or using Xerpa’s platform (“Service”), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Xerpa provides a software-as-a-service platform designed to enhance business productivity and performance. Our Service includes various features and tools to support business operations and workflows.

3. Account Registration and Billing

  • All sales are processed in USD
  • You are responsible for providing accurate billing and contact information
  • You agree to pay all fees associated with your subscription plan
  • Xerpa reserves the right to modify pricing with 30 days’ notice to existing customers
  • Subscription fees are billed on a recurring basis according to your selected plan

4. User Responsibilities

By using Xerpa, you agree to:

  • Provide accurate information during registration and keep your account details current
  • Maintain the confidentiality of your account credentials
  • Use the Service only for lawful business purposes
  • Not attempt to reverse engineer, modify, or create derivative works of our software
  • Not resell, redistribute, or transfer your access to the Service without written permission from Xerpa

5. Acceptable Use Policy

You may not use Xerpa’s Service to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Transmit malicious code, viruses, or harmful software
  • Attempt to gain unauthorized access to our systems or other users’ accounts
  • Use automated systems to access the Service in ways that send more requests than a human could reasonably produce
  • Engage in any activity that interferes with or disrupts the Service

6. Intellectual Property Rights

All content, features, and functionality of Xerpa’s Service, including but not limited to software, text, graphics, logos, and the Xerpa brand identity, are the exclusive property of Xerpa, Inc. and are protected by copyright, trademark, and other intellectual property laws.

The Xerpa name, logo (the climber icon), and brand elements are trademarks of Xerpa, Inc. and may not be used without express written permission.

7. Data and Privacy

  • Xerpa processes customer data to provide our Service
  • We collect and analyze business information to deliver platform functionality
  • Your use of our Service is also governed by our Privacy Policy [link to Privacy Policy]
  • You retain ownership of your business data
  • Upon termination, you may request export of your data within 30 days

8. Service Availability and Modifications

  • Xerpa strives to maintain 99.9% uptime but does not guarantee uninterrupted access
  • We reserve the right to modify, suspend, or discontinue any aspect of the Service with reasonable notice
  • Scheduled maintenance will be communicated in advance when possible
  • We may update these Terms and Conditions at any time; continued use constitutes acceptance of modified terms

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Xerpa provides the Service “as is” without warranties of any kind, express or implied
  • Xerpa is not liable for any indirect, incidental, special, or consequential damages
  • Our total liability shall not exceed the amount you paid to Xerpa in the 12 months preceding the claim
  • Xerpa is not responsible for decisions made based on platform-generated recommendations

10. Cancellation and Termination

  • You may cancel your subscription at any time through your account settings
  • Xerpa reserves the right to suspend or terminate accounts for violation of these Terms
  • Upon cancellation, access to the Service will continue until the end of your current billing period
  • No refunds will be provided for partial billing periods
  • Xerpa reserves the right to cancel or refuse orders in cases of suspected fraud or misuse

11. Integration with Third-Party Services

Xerpa may integrate with other business tools and platforms. You are responsible for:

  • Maintaining valid credentials and permissions for integrated services
  • Compliance with third-party terms of service
  • Understanding that Xerpa is not responsible for third-party service interruptions

12. AI-Generated Content Disclaimer

Our platform may provide recommendations and insights based on data analysis. Users acknowledge that:

  • Platform recommendations are suggestions, not guarantees of business outcomes
  • Human judgment should be exercised when following platform guidance
  • Xerpa is not liable for business decisions made using our recommendations
  • The accuracy of outputs depends on the quality of input data

13. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of [Your State/Country]. Any disputes arising from these Terms or use of the Service shall be resolved through binding arbitration, except where prohibited by law.

14. Contact Information

For questions about these Terms and Conditions, please contact:

Xerpa, Inc.
Email: [legal@xerpa.ai]
Website: [www.xerpa.ai]

15. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Xerpa, Inc. regarding the use of our Service.

By using Xerpa’s Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.